All FAQs

You can order a dumpster/rolloff two ways. You can order 24 hours a day online through our website. The other method is to call our office. You can reach us directly at 203-481-8324. Mon through Fri: 8am to 4pm. If you have questions prior to ordering your dumpster, you can email us 24/7. Live chat is also available during normal business hours.

Internet specials are 1 week rentals, which are AUTOMATICALLY removed after 1 week. Our standard dumpster rentals include 2 weeks, but are NOT removed automatically. The first two weeks are included with the dumpster/rolloff rental. If you do not call to schedule removal within the 2 weeks, rental is billed at $15 per day or $75 per week.

We can get the dumpster to you the next business day, or even the same day if scheduling permits. Dumpsters ordered after our normal business hours, (8am to 4pm) Mon-Fri, cannot be guaranteed next day delivery. However, we will do our best to accommodate your desired delivery date when possible.

A dumpster or roll off container that is placed on a public property (i.e. a street or parking lot) may require a permit. For example, the City of New Haven requires a permit for any dumpster placed on the street. Additionally, some municipalities require that you obtain one for dumpster placement on private property as well. These rules are generally put in place so that neighbors don't need to deal with dumpsters that may be an eyesore for extended periods of time. To be on the safe side, check with your city/town before ordering. Waste Tech Family Refuse will not place a dumpster in the street without verification of a permit being issued.

Your credit/debit card will be billed for the initial amount upon ordering. Any overweight charges are billed to your card upon removal, once we receive the weight ticket from the transfer station. If the dumpster had one of the items listed as an additional charge, these charges will also be charged to your card upon removal. An invoice will be e-mailed once the job has been completed, detailing all charges concerning your dumpster rental.

Our company does not believe in adding a fuel surcharge on top of our pricing. Some dumpster companies can add as much as 15-20% to your bill to cover the costs of fuel. We like to keep it simple, and prefer to let you know about all fees up front. When calling around, be sure to ask if the company adds a fuel surcharge to your bill.

Same day dumpster/rolloff service, based on availability, is available for the following Connecticut cities/towns: Branford, Clinton, East Haven, Guilford, Madison, New Haven, North Branford, North Haven & West Haven. If your town is not listed, the standard delivery time for a dumpster is within 1 business day of ordering. You can always call/email to see if same day is available for your city/town, as our schedule varies each day.

We will do our best to get you your dumpster / rolloff at your requested delivery time, but we cannot guarantee an exact time. When placing your order, you can request a time frame and we will do our best to accommodate you. If you call back on the day of delivery, we can narrow it down based on our schedule and driver feedback (How traffic is, if there are any delays, etc). Our drivers are on the road from 5am to 5pm, so please keep this in mind when ordering. While we would love to get everyone their dumpster early in the day, sometimes it is just not possible. Fridays are especially busy, so if you have to have it in the morning our best suggestion is to have it delivered on Thursday.

We recommend that the dumpster be placed on a hard, level surface. Please be conscious of your septic system and leaching field areas. A waiver will have to be signed if the dumpster is being placed on a surface other than asphalt. Our vehicles, as well as the dumpster itself, are very heavy and may cause damage to soft surfaces such as grass. If it has rained recently we recommend avoiding placement on your lawn/in your yard.

Yes, there is a door in the rear of the dumpster or rolloff container. This allows for easy loading of heavier items. We recommend you walk in the bigger items first, then you can throw the smaller items over the side and fill in the space.

Wood, sheet rock, insulation, cardboard, metal, furniture, toys, plastic, roofing debris & other materials. If you have questions as to whether a material is allowed in the dumpster, please call or email us.

Yard debris, brush, bushes, etc. are permitted in our containers. You can mix it in the dumpster with other household items. Tree stumps and branches larger than 4 inches in diameter are not permitted. Please contact us for disposal options for trees/stumps.

Large quantities of concrete, asphalt, dirt, stumps, etc. are not permitted in our dumpsters. If you have more than 1 cubic yard of this material please contact us prior to ordering your dumpster rental. FYI a cubic yard of brick weighs roughly 3,000 lbs. You can also check our blog section for an article on common weights of materials.